Refund policy

Every mug is printed to order, just for you, so we can't accept returns or exchanges for a change of mind, a wrong size, or a typo in the town you picked. Please double-check the town name and size before you order.

 

If your mug arrives damaged, misprinted, or isn't what you ordered, we'll make it right. Email us within 30 days of delivery with your order number and a photo of the problem, and we'll send a free replacement or refund your purchase, your choice. No need to ship anything back.

 

If a package is lost in transit, let us know and we'll reship it once the carrier confirms it's lost (usually 7 to 10 days after the expected delivery date).

 

Refunds go back to the original payment method and typically appear within 5 to 10 business days.

 

Questions: hello@patchshops.com